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Arena API Research Preview Privacy Policy

Last Updated: March 17, 2026

Welcome to the Arena API Privacy Policy. Arena Intelligence, Inc. ("Arena," "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gateway service, application programming interface ("API"), model routing functionality, and related documentation, websites, and services (collectively, the "Service").

1. Information We Collect

1.1 Account Information

When you create an account, we collect information such as your name, email address, and organizational affiliation. If you authenticate through a third-party identity provider (e.g., Google), we receive basic profile information from that provider.

1.2 Usage Data

We automatically collect certain information when you use the Service, including:

  • API request metadata (timestamps, model selections, token counts, response latencies)
  • IP addresses and approximate geographic location
  • Browser type, device information, and operating system (for web dashboard access)
  • Feature usage patterns within the dashboard

1.3 API Input and Output Data

When you send requests through the Service, we process the input prompts and model outputs ("Content") to route them to the appropriate model providers. Please refer to our Terms of Service for details on how Content is handled, including data retention and use policies.

1.4 Payment Information

If you add funds to your balance or subscribe to paid features, payment processing is handled by our third-party payment processor (Stripe). We do not directly store your full credit card number or banking details.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process your transactions and manage your account
  • Monitor and analyze usage trends and performance metrics
  • Detect, prevent, and address fraud, abuse, and technical issues
  • Communicate with you about service updates, security alerts, and support
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Model Providers: API requests are routed to third-party model providers (e.g., OpenAI, Anthropic, Google, Mistral) as necessary to fulfill your requests. Each provider's own privacy policy governs their handling of that data.
  • Service Providers: We use third-party services for hosting, analytics, payment processing, and authentication. These providers access your information only to perform services on our behalf.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Usage data and logs are retained for a limited period to support analytics and debugging. You may request deletion of your account and associated data by contacting us.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing of your data
  • Request portability of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

7. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Arena Intelligence, Inc. Email: [email protected]